Hosting Whitepaper – 8th Jan 2010[1]
Organisations have never had so much choice about how to host their applications. This document is intended to explain the differences between Dedicated, Virtual and Public and Private Cloud hosting, and to enable the reader to make an informed decision that matches their business
requirements.
Gartner: Quarter of CRM revenues now via on-demand delivery
Gartner predicts that the global software-as-a-service market will grow by 14.1% this year to $8.5 billion, with the delivery model taking a 26% share of total CRM sector revenues.
SaaS accounted for 24% of total CRM sales last year, with penetration levels ranging from between 11% and nearly 40% depending on the sub-segment.
Sharon Mertz, a research director at the firm, said: “The market landscape for on-demand CRM continues to evolve and mature as the availability and use of SaaS solutions becomes more pervasive. Greater market competition and increased focus by the mega-vendors reinforces the legitimacy of on-demand, mitigating initial objections about security and availability for many.”

